ACC-IT Services Ltd

Internet Failover & Backup Services

Automatic failover to a secondary connection — keep trading when the primary link drops.

  • Automatic failover
  • Seamless switching
  • Ongoing monitoring
  • Staffordshire-based team
Automatic switching
Failover activates without manual intervention — work continues without users noticing.
Ongoing monitoring
We monitor the backup link so you know it works before you need it — not just after it's failed to activate.
End-to-end setup
Initial configuration, ongoing monitoring, and expert advice on scaling as you grow.
Business continuity
Cloud apps, comms tools, payments — they all keep running when the primary drops.

When the primary internet connection drops, everything that depends on it stops. VoIP phones go silent. Cloud applications freeze. Card payments fail. Staff sit idle. Customers cannot get through. And you wait — for the ISP to acknowledge the fault, diagnose it, and eventually fix it.

Failover eliminates that single point of failure. A secondary connection — typically on a physically independent path like 4G/5G or a separate fixed line — activates automatically when the primary drops. No manual intervention. No phone call to IT. Work continues and most users never notice.

We design, install and monitor the failover solution end-to-end. The secondary link is tested and monitored proactively so you know it works before you need it — not the first time it fails to kick in.

Automatic, seamless switching

The failover activates without anyone touching anything. Cloud apps, VoIP, payments and customer comms continue on the backup link while the primary recovers. That is the whole point — it works while you are not looking.

Physically independent secondary link

The backup connection is chosen to be genuinely independent from the primary — typically 4G/5G or a different fixed-line path. The same fault that takes down the primary does not take down the backup.

Monitored after install

We do not install a failover link and walk away. Ongoing monitoring verifies that the backup connection is live, healthy and ready to activate. You know it works before you need it in anger — not after it has failed to fire.

End-to-end setup and support

Initial configuration tailored to your systems. Ongoing monitoring to ensure optimal performance. Expert advice on scaling the solution as your business and its internet dependency grow.

With vs without

What happens when your primary connection drops?

With failover

Most popular

Work continues. Nobody notices.

Automatic switch to a secondary connection without manual intervention. Cloud apps, VoIP, payments and comms stay live while the primary recovers.

  • Automatic, seamless switching
  • Cloud apps and VoIP stay live
  • Ongoing monitoring of the backup link
  • Payments and customer comms uninterrupted
Ideal for: Any business where an internet outage means lost revenue, missed calls, or teams sitting idle.
Get a quote for with failover

Without failover

Everything stops until it comes back.

When the connection drops, work stops. VoIP goes silent, cloud apps freeze, payments fail, and you wait for the ISP to fix it.

  • No backup — single point of failure
  • VoIP phones go dead
  • Cloud apps inaccessible
  • Reliance on ISP support queues
Ideal for: Businesses that can genuinely afford to stop trading for the duration of an outage. In practice, very few.
Get a quote for without failover

Not sure which is right for you? Talk to us →

Good to know

Frequently asked questions

Will users notice the switch-over?

The design is for seamless switching without manual intervention. The aim is that work continues without interruption — cloud apps, comms, payments all keep running.

What counts as a secondary connection?

Typically a physically independent link — commonly 4G/5G or a different fixed-line path. It's chosen to be genuinely independent from the primary so the same fault doesn't take both down.

Is failover monitored after install?

Yes — ongoing monitoring is included. We test and verify the backup so you know it actually works before you need it in anger.

Does the failover activate automatically?

Yes — automatic failover ensures the connection switches seamlessly without anyone touching anything. That's the point: it works while you're not looking.

Can we bundle failover with our primary broadband?

Yes — we supply both the primary connection and the failover link, with end-to-end installation, configuration and ongoing monitoring.

Is this just for internet, or does it protect phone lines too?

If your phones run over VoIP (which most modern systems do), failover protects them too — the calls route via whichever link is live.

Get a bespoke quote

Tell us what you need

Quick message, no obligation — we'll come back with recommendations and pricing for your internet failover & backup services.

Visit or call us

ACC-IT Services Ltd
Unit 11 Spedding Road
Fenton Industrial Estate
Stoke-on-Trent
ST4 2ST

Can your business afford to be offline?

Call 01782 914 199 or drop us a line at info@accit.co.uk.

Talk to us