Privacy Policy

Who we are

ACC-IT Services Ltd ("we", "us", "our") is a company registered in England and Wales (Company No. 12004931, VAT No. 325857381). Our registered address is Unit 11 Spedding Road, Fenton Industrial Estate, Stoke-on-Trent, ST4 2ST.

This policy explains how we collect, use and protect personal data when you use our website at accit.co.uk or contact us about our services.

What data we collect

We may collect the following personal data:

• Contact enquiries — name, email address, phone number and any information you include in a message submitted via our contact form.
• Correspondence — emails, phone call notes, or other communications you send to us.
• Technical data — IP address and browser information recorded in server logs. We do not use analytics tracking scripts.

How we use your data

We use personal data only to:

• Respond to your enquiry or service request.
• Provide and administer IT services you have engaged us to deliver.
• Meet our legal and regulatory obligations.

We do not sell, rent or share your personal data with third parties for marketing purposes.

Legal basis for processing

We process personal data on the following legal bases under UK GDPR:

• Legitimate interests — responding to business enquiries and maintaining client relationships.
• Contract performance — where we are delivering services you have engaged us for.
• Legal obligation — where required by law.

Data retention

We retain contact enquiry data for up to 2 years unless we enter into a service relationship with you, in which case we retain relevant data for the duration of that relationship and for 6 years afterwards in line with standard business record-keeping requirements.

Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request erasure of your data (subject to legal retention obligations).
• Object to or restrict processing.
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Data processors

We use the following third-party services to operate our website:

• Resend — used to deliver email notifications when you submit our contact form. Your name and email address are passed to Resend solely to send that email. Resend is GDPR-compliant. See Resend's privacy policy.
• Google Analytics 4 — used, with your consent, to collect anonymised data about how visitors use the site (pages visited, session duration, approximate location). IP addresses are anonymised. Data is processed by Google. See Google's privacy policy. You can opt out at any time by clicking Reject on the cookie banner or via your browser's cookie settings.

Cookies

We use strictly necessary cookies and, with your consent, Google Analytics cookies. See our Cookie Policy for details.

Contact

To exercise any of your rights or ask a question about this policy, contact us at: